In the case of Reclame AQUI, there is another issue: one of the evaluation criteria that the platform uses to rank companies is precisely the response time. Create a routine to check if there are any complaints and have a protocol for resolving situations that may arise. This way, you can speed up the response to criticisms, while also maintaining efficient responses.
Managing a sales team and achieving excellent results tends to be a very positive thing. However, by monitoring the entire purchasing cycle and conducting satisfaction surveys after the sale, you can understand whether your sales performance is good or not. When people are dissatisfied after the sale, something is not working properly. It could be:
Inadequate service throughout the sales funnel
lack of timing to contact indonesia email list the customer;
poor quality of products or services offered;
reaching people with the wrong profile, who will not perceive value in the company’s mix.
Keep a humanized tone
As with all forms of customer service, it is essential to ensure quality in the interaction. Regardless of the subject matter, it is important that the message does not resemble a template in which the company only completes with personalized data, such as the customer’s name and order number. Create guidelines for language so that it is not too informal.
Even if the complaint goes beyond
The consumer’s rights , it is not a reason for the company to do the same. Sometimes, you may encounter people who the Importance of backups use harsh tones and even lack of respect to try to harm the agb directory brand. In these situations, stick to the facts when formulating your response, reminding the complainant to use the appropriate tone for the dialogue.
Be truthful and objective in your answers.
User experience is essential in the sales process — even so, it is not always possible to meet customer requests.
