The order may arrive later than the estimated delivery date, or the person may have requested a refund and not received it. In these cases, it is better to provide a clear answer than to make a satisfactory promise and, whenever you have personal information, send the resolution to a private channel, such as email.
Resolving issues on Reclame
AQUI is not very different from those that appear on other company channels. With an alignment of language, practices and corporate culture, it is easier to resolve the situation. To avoid this type of complaint, it is important that your company always seeks to exceed the public’s expectations, in addition to offering ways to contact them.
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