How did the Covid-19 pandemic make companies rethink their sales funnels?
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Every company provides some level of customer experience, whether it’s a conscious act or not. The question you ne to ask yourself is: is your brand investing enough to make a positive impact?
After all, it is important to be precise, strategic and use the right tools to exce people’s expectations, don’t you agree? After all, organizations that are focus on improving satisfaction continue to thrive in this highly competitive market.
In this special article, you will understand how
DDWB works on customer experience, what are the main tools us and why it is advantageous for your business to partner with the agency. Enjoy reading.
Understand how DDWB works germany email list on customer experience
According to Marcelo Rama, executive business at DDWB, the agency has work squads or cells that function as mini agencies within the company.
Each client has its own group of collaborators, including: designer, web developer, copywriter, customer service, analyst and others. This means that everyone breathes the same air as the client.
“We also use our own dashboard that allows us to quickly and clearly view the results of each project in real time. This makes the team more efficient,” he says.
In addition, there is a message centralizer that helps organize requests. “Customers can contact us via WhatsApp, Telegram, website chat, email, phone or Messenger and everything is channel into a single panel, facilitating communication,” says Marcelo.
Discover the main tools us
The dashboard referral traffic referral traffic develop by DDWB specifically to meet the nes of the agency and its clients, the system is integrat with Trello for task control and with Google Ads, Facebook Ads and Taboola Ads for performance and investment control.
The agency also uses aero leads Trello and Slack for internal organization and, in CS and Commercial (sales
