Do you send confirmation emails to your customers? The answer is probably a resounding yes, which of course is very good, but a little less good is that you probably don’t pay as much attention to confirmation messages as you should. It is a very effective tool with which we can greatly improve our business results – but of course only if we approach things in the right way.
We have prepared for you a short guide to confirmation messages , in which you will find out what all confirmation messages should contain and how to prepare them, but of course we have not forgotten a few examples of good practice. So let’s see what you should know about confirmation emails.
What are confirmation emails anyway?
A confirmation email is a transactional message that is sent to recipients when they perform a certain action. Usually it is about placing bulk email marketing services an order, booking a service, buying a ticket, signing up for e-newsletters, registering for an event or something similar.
In the confirmation message, we inform the recipients that we have received their order, application or reservation, and of course thank them for it. Therefore, you can’t do without confirmation messages these days – customers expect this message, and if there is no email from anywhere, they usually start to wonder if something might have gone wrong.
But why are confirmation messages so important?
One reason, of course, is etiquette —it’s simply a matter of courtesy to let customers know that we’ve received their message, that we understand their wishes, and that we’ll do our best to earn their trust.
But politeness and kindness aren’t the only reasons we dutifully send confirmation messages. Another important reason is what we already mentioned in the previous paragraph: in the confirmation message, we confirm that we have performance have received the order or the application, thus avoiding possible confusion.
Nobody wants to wonder if their order has even been accepted and if their application has been recorded. A single confirmation message solves all doubts , saves your customers a lot of worry, and saves you a lot of time that you would otherwise spend answering the questions of worried customers.
What should your confirmation message contain?
So now you know why you should send confirmation messages, but maybe you don’t know exactly how to go about it. Don’t worry, we will be canada data happy to help you in this area as well. To prepare a good confirmation e-mail, we must pay attention to the following four points.