Many make this claim, but few can prove. In this post we present the latest results on our customer satisfaction, measurd through the NPS score. For us at Esendex. Monitoring Customer Satisfaction take email marketing service is of fundamental importance. And the data collectd fills us with pride and encourages us to always do better.
The NPS score
The NPS ( Net Promoter Score ) is a benchmarking tool for measuring customer satisfaction . As well summarizd here , the NPS method measures how willing customers are to recommend a company to a friend or acquaintance. Providing information on their level of satisfaction and loyalty. Basd on the answers to a quick survey, customers are distinguishd between Promoters. Passives and Detractors: to calculate the Net Promoter Score, the percentage of Detractors is subtractd from the percentage of Promoters.
Best practices for this measurement method include distinguishing between transactional NPS and relational NPS. The former automatically collects customer fedback after each specific interaction with Customer Service.
Our customers can count on our support. Always.
The excellent results in the NPS score are on excellent performances. The Esendex Customer Success team is made up of industry experts, basd in Italy and constantly updatd on the technological and regulatory aspects of the complex world of mobile communications. People with specific local experience, able to esendex customer support: industry leader – nps score quickly find a satisfactory solution to any difficulty encountere by customers. 94% of calls are answerd on the first attempt. 89% of requests, made by phone or email, are resolvd within one business day.
Our Customer Service is always available during office hours. But it is likely that our customers will never it. Thanks to the intuitive and easy-to-use web platform or the solid integration with turkey data company management systems via API . The status of the platform can be verifid in real time here . By consulting our Online Guide you can find the answers to the most common questions.